We're here to help
If you need assistance with Grid, have questions, or want to report an issue, we're here to help.
Email: support@gridappsocial.com
We typically respond to all support inquiries within 24-48 hours. For urgent matters, please include "URGENT" in your subject line.
Having trouble with your account? Contact us at support@gridappsocial.com and we'll help you resolve any account-related issues.
Experiencing bugs or technical problems? Please email us with details about the issue, including:
Have an idea for a new feature? We'd love to hear from you! Send your suggestions to support@gridappsocial.com.
Grid sends one-time verification codes by SMS only when you request to sign up, sign in, or verify your account. These are transactional messages — we do not send marketing or promotional texts. Message and data rates may apply, and message frequency depends on your sign-in activity.
For help with text messages, email us at support@gridappsocial.com — this is our main support channel. Replying HELP or STOP to a text will also be handled at the carrier level (HELP returns help information; STOP stops future texts). Note that opting out may prevent you from receiving the verification codes needed to sign in. See our Privacy Policy for full details.
For questions about privacy, data requests, or concerns, please see our Privacy Policy or contact us directly.
If you operate a venue that's already on Grid, you can claim your place for review (account required; one-time review fee).